Privacy Policy

1. Information We Collect

Account Information

When you sign up, we may collect:

• Name
• Email address
• Business information

Call Data

When your AI receptionist is active, we may process:

• Caller phone numbers
• Call recordings or transcripts
• Appointment details
• Messages and notes

Usage Data

We collect basic usage data such as:

• Dashboard activity
• Feature usage
• System performance metrics

2. How We Use Information

We use your information to:

• Provide and operate the AI receptionist
• Schedule appointments and send notifications
• Improve call handling and system performance
• Display analytics in your dashboard
• Process billing and subscriptions

We do not sell your data.

3. AI Processing

Stone Call uses artificial intelligence to handle calls.

This means:

• Conversations may be processed to generate responses
• Transcripts may be stored for summaries and analytics

You are responsible for informing callers if required by law (e.g., call recording disclosures).

4. Third-Party Services

We use trusted third-party providers to run our platform, including:

• Stripe (payments)
• Supabase (authentication & database)
• Vapi / telephony providers (call handling)
• Google Calendar (if connected)

These services may process data as needed to provide functionality.

5. Data Security

We take reasonable measures to protect your data, including:

• Secure authentication
• Encrypted data transmission
• Controlled access to systems

However, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary to:

• Provide the service
• Maintain records
• Improve performance

You may request deletion of your data.

7. Your Rights

You may:

• Access your data
• Request corrections
• Request deletion

To do so, contact us at: team@stone-call.com

8. Children's Privacy

Stone Call is not intended for individuals under 18.

9. Children's Privacy

Stone Call is not intended for individuals under 18.

10. SMS Communications

By providing a phone number to Stone Call or to a business using Stone Call services, you consent to receive SMS messages related to your interaction, including appointment confirmations, reminders, and service-related notifications.

• Message frequency may vary.
• Message and data rates may apply.
• You can opt out at any time by replying STOP.
• For assistance, reply HELP or contact team@stone-call.com.

Stone Call does not sell, rent, or share phone numbers or SMS consent with third parties for marketing purposes.

11. Contact

If you have questions:

Email: team@stone-call.com
Website: https://stone-call.com